How To Return Ikea Mattress? Complete 3-Step Guide

If you want to know how to return Ikea mattress, here are the three steps. First, we compiled everything you need to know, adhering to the return and exchange policies of Ikea itself. We will also talk about other special considerations, such as opened products and missing receipts. 

Do you also plan on returning an Amazon purchase? We have written a guide on how to return a mattress to Amazon that you can check for that matter. 

how to return ikea mattress


How To Return Ikea Mattress Correctly


Step 1. Check if you are qualified with Ikea’s return periods

According to Ikea’s return policies, you have 90 days to return your mattress in exchange for another bed if you aren’t satisfied. Ikea also provides the buyer 365 days to return their purchase for a full refund if the product is new and unopened. On the contrary, opened products only have 180 days instead of 365 days. 

What if your return period is expiring soon? Ikea considers their closing period instead. However, please remember to have the requirements needed for Ikea to accept your return. 


Step 2. Prepare the requirements

For returns and exchange of products like mattresses, Ikea requires a valid government-issued photo ID and receipt. If you’re hesitant about sharing your ID information, Ikea mentioned that it would only be acquired for authorized returns. After that, the information will be collected for their company database. 

Furthermore, please remember to check if your mattress is still in good condition. Ikea won’t accept your return, refund, or exchange if it has modifications from its original state. Likewise, you won’t be able to return it if it’s stained or damaged. 


Step 3. Check for pick-up service or refund 

You can only return large items at your local Ikea store. Find the entrance for Exchanges and Returns to reach the correct desk for your product return. Unfortunately, Ikea’s truck pick-up service is unavailable, which would’ve been convenient for bulky purchases like mattresses. 

Ikea will also only refund the net purchase price on your receipt. And if a promotional item is not returned, its value will also be deducted from your refund amount. If you’re interested in Ikea’s Buy Back program that allows trading of furniture, it’s also worth noting that Ikea US is no longer a participant since November 2020. 


Does Ikea Take Back Opened Items?

You can get a full refund for your opened item from Ikea within 180 days. Just remember to provide proof of purchase. Are you also returning your opened item to Ikea because a part of it is damaged?

Ikea will ship replacement parts from their store, and you can contact their US Customer Support Center to address it quickly. Of course, you can also visit the store with your receipt. But if you’re interested in another way to get rid of your used item, perhaps you can learn how to sell a used mattress instead.


Can I Return Ikea Furniture That Has Been Assembled?

The good news is you can still return Ikea furniture that’s already assembled. However, Ikea requires that it must be in a resalable condition, if possible, still unused. If these criteria aren’t met, Ikea might offer an exchange, gift card, or refuse the return instead. 


What If I Lost My Ikea Receipt?

According to Ikea’s FAQ page, the receipt or proof of purchase is necessary for all warranty claims. In case your receipt is lost, Ikea can try to find a copy in their system. They will need the last four digits on the card you used on your purchase, including the date of purchase, the store location, and the exact amount of the transaction. 

Consider contacting Ikea’s Support for US customers at 1-888-888-4532 for this matter to know more. 


Do Ikea Mattresses Need Turning?

Check the specific mattress model to know if it’s turnable. If it is, you can turn it every three months as part of maintenance. Practices including knowing how often you should rotate your mattress helps ensure that your bed will last longer because you’re distributing wear evenly.

Ikea prides themselves with the craftsmanship and durability of their mattresses. Therefore, they offer a 25-year guarantee to cover any defects in their products. They include the foam core in their foam mattresses, springs in spring mattresses, components of wooden base spring mattresses, and parts of bed bases. 


Can You Return A Used Mattress?

You can return a used mattress, but the transaction’s smoothness will depend on the store and its policies. This is why it would be best always to check and read the terms and conditions of every mattress purchase you’ll make. Some shops might not even allow a full refund, especially when the mattress is used. 

And if you returned it within their allowed period, you might only get a store credit or exchange. Mattresses also come with trial periods, so consider getting models with an extended trial time to help you decide whether you must get it. And as much as possible, never get it damaged or dirty to ensure that the shop will still accept it. 



And that’s it! In this complete guide, you have learned how to return Ikea mattress according to their store policies. To recap, you only have 90 days to return and exchange your mattress to Ikea. You must keep your receipt and have an ID ready for a smooth transaction process. 

We hope these tips help, and if you have any more mattress-related issues, feel free to check our knowledge base. 


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