Those who need to know how to return a mattress to Amazon only need to follow the website’s prompts. We will talk about the steps in more detail, but it’s straightforward to do. Remember that you must always get the best quality mattress, and returning an unsatisfactory one is justifiable.
It’s not surprising that more and more consumers opt to get their bed on Amazon. The platform even offers mattress bags! But with online shopping, needing to return something can happen.
Can I Return A Mattress Bought On Amazon?
You can indeed return a mattress you bought on Amazon by logging in to your account and clicking the “Return or Replace item” option. You’ll then have to select the reason for returning and how you want to process it, including the issuing of refund or replacement. But if you bought from an Amazon seller, you need to submit a return request and wait for the seller’s response.
Most items vs mattresses
After all these steps, you can print the return label if applicable and then pack your items according to the Returns Center’s instructions. All you need to do to check the status of the return or refund is by clicking Your Orders. But what if you prefer a label and box-free return and you don’t want to pack your item in a shipping box?
You’ll get a QR code to use at the drop-off location, but for a mattress, Amazon is will pick it up for you. It is considered a large item anyway, and you’ll only need to wrap it for shipping. Afterward, it can take three to five days to receive your refund.
Depending on the brand, you may not need to pay for shipping and return. This is why it’s essential to check the return policies of the mattress you’ll buy and how long they offer a sleep trial. The emphasis is also necessary that you can’t return a mattress you soiled or damaged.
Considerations when returning a mattress
As mentioned, you cannot return a bed if you spilled something on it or damaged it. However, you can return a mattress if you’re not satisfied with it. As long as its condition is the same upon arrival, returning or replacing it is no hassle.
Return policies in Amazon
For mattresses, they should not be expanded or unboxed if you want to return them. If you are disappointed with the quality, Amazon will refund within 30 days of receiving the shipment. You can always contact the mattress manufacturer if you also want to know more about the warranty or product registration.
Can A Mattress Be Returned?
You can return a mattress in most stores and brands, but you have to follow their specific requirements. For example, you have to bring the bed if you’re returning it to Costco. Some places like Macy’s are also a tad complicated because you need to schedule a return and different brands have different instructions.
IKEA will allow you to exchange your mattress or have it refunded within 365 days of purchase, while Sears will only give you 180 days to return the bed. Somewhat similar is with Mattress Firm since they want their customers to only return or exchange the bed after giving it a solid trial period. If you got your bed from other manufacturers, don’t hesitate to check their websites or contact their customer support for additional inquiries regarding mattress returns.
How Do You Send A Mattress Back?
As discussed earlier, you don’t need to put the mattress back in the box to return it to Amazon. You only need to choose the Heavy-Bulk return options from the Online Returns Center so that a specialty carrier team will pick the bed from your house. However, this process would be different if you bought your mattress from another retailer.
What if you can’t return it?
If you can’t return your bed because you’ve exceeded the trial period or accidentally damaged it, you can always consider donating or selling the bed. If the bed is still in excellent condition, you can help others or get some extra bucks. Some shelters or organizations will accept mattresses as long as you cleaned them and are not too damaged to be unusable.
Otherwise, consider posting on ads and websites like Craiglist. Of course, the bed won’t sell at the same price you bought it, but it’s still better to get something from it. Remember to be honest with your advertisement and ensure that you included all the details a prospective buyer might want to know.
However, if the mattress is too damaged or soiled to recover, find the appropriate recycling or disposal center near your area. Some might even pick up the bed at your home. But if you want, you can deconstruct the mattress yourself and reuse some of the materials.
Conclusion
Buying beds online is convenient, but what can you do if you’re unsatisfied with what arrived? You can easily understand how to return a mattress to Amazon by clicking the “Return or Replace item” on your account. Then, follow the prompts and requirements accordingly.
You don’t have to ship the bed to Amazon as they will pick it up for you. However, remember that you can’t return a damaged or soiled mattress. Some sellers also have a trial period and other return policies.