How Long Does It Take To Get The Puffy Mattress Delivered

Those wondering how long does it take to get the Puffy mattress delivered can wait for up to 10 business days. We will talk more about how this company ships its beds in more detail below. Furthermore, we’ll share the practices recommended when setting up your bed-in-a-box. 

Before confirming your purchase, you might also be interested in knowing how long does a Puffy mattress lasts. Read our separate review to find out if it’s worth it. 

How Long Does It Take To Get The Puffy Mattress Delivered


How Long To Wait For The Puffy Mattress To Be Delivered?

Puffy will ship your mattress in 7 to 10 business days. You can also contact Puffy’s customer service by calling them at +1 (800) 430-8380 or emailing them via [email protected] to know more about your order. Nonetheless, you’ll be pleased that the company ships their mattress for free with FedEx, and like other mattress stores, you will get a tracking number to know its expected delivery date. 


Does Puffy pick up old mattresses?

Puffy does not include the pickup or disposal of your old mattress. Instead, they recommend hiring another disposal company or consider donating your used bed to a local charity. You can also check your area’s disposal management to know about the pickup schedule for bulky items.  


Does Puffy offer a white glove delivery service?

Unlike other mattress stores, you only have one delivery option with Puffy, and it is contactless. The company does not offer a white glove delivery service that includes professionals moving and setting up the bed for you. However, it’s unnecessary since Puffy is a bed-in-a-box, so receiving and moving it is a breeze. 

Are you curious about the weight and dimensions of Puffy mattresses? What about their hybrid models like the Puffy Lux? You can check our separate discussion on how much a Puffy Lux mattress weighs to know what to expect upon delivery. 


What Do I Do If I Don’t Like My Puffy Mattress?

Do not worry if you end up unsatisfied with your new Puffy mattress because of the brand’s convenient return policy. You have 101 nights to try the bed at home, and you can just call their customer service to return and get your payment refunded if you don’t like it during this period. However, remember that we all have an adjustment period to a new mattress, so Puffy recommends you to try it for at least 30 days before considering a return. 

To know more about how to return a Puffy mattress, we have written a tutorial for the whole process. Regardless, you will be pleased that Puffy is willing to arrange a free return after 14 days, and you’ll get a full refund once they got the bed. Furthermore, Puffy won’t even resell or throw out the return bed as the company aims to donate them to local children’s charities instead. 


Are Puffy Mattresses Only Sold Online?

Puffy mattresses are only sold exclusively on the brand’s website. So if you’re trying to find where to buy a Puffy mattress, it won’t be available in physical stores or other online retailers. However, do not let this make you feel limited because at least you can feel confident with the product’s authenticity since it’s only available from their website. 

Furthermore, the lack of expenses from a physical store allows Puffy to sell their mattresses at a lower price. Therefore, they don’t need to increase the cost of the Puffy models to make up for the expenses that are often considered in brick and mortar stores. But if you’re worried about where to test Puffy mattresses, it’s a separate discussion that you must check out. 


What To Do After Receiving The Puffy Mattress?

You would receive your Puffy mattress compressed in a box measuring 19 by 19 by 42 inches or 16 by 16 by 44 inches if you got the hybrids, Puffy Lux or Puffy Royal. Therefore, you can conveniently bring it into your bedroom. Then, take out the rolled mattress and onto your bed base.

Finally, simply remove the plastic covers and allow the Puffy mattress to expand. You can check this separate article on how long a Puffy mattress takes to expand to ensure that your bed returns to its original shape. The good news, however, is it’s only for a few hours.  


Can I Put My Puffy Mattress On A Box Spring?

Knowing how to set up a Puffy mattress after delivery is pretty easy because it’s compatible with all surfaces. You can use a box spring with your Puffy mattress, but note that it’s also not required. For example, the hybrid models Puffy Lux and Puffy Royal can be placed directly on the bed frame without a box spring. 

What about other foundations and bases? You can also place the Puffy mattress on a foundation, bed frame, slats, or even over an adjustable base. Just make sure it will be properly supported to avoid getting it damaged. 



And that’s it! The answer to how long does it take to get the Puffy mattress delivered is between 7 to 10 business days. Puffy partners with FedEx for a contactless delivery, and you can easily arrange a return if you’re unsatisfied with your new bed. 

We hope this was a helpful read, but feel free to leave questions below if you have any. 


Leave a Comment